Wildblue Internet Service

Sheila Skaggs
18 mins ·

If you are able, get rid of Exede Internet Satellite services. After two months of not owning my home anymore, they are still taking money from my account. I have called 5 times and this time after waiting 45 minutes on the phone, the agent hung up when trying to transfer the call. As of today, they have stolen over $400 from my bank account. They have no excuses for why the money keeps being deducted, just "sorry" but then I have to wait 3 weeks to get it back due to their incompetence.  DO NOT LET THEM INTO YOUR BANK ACCOUNTS.

Just cancelled ViaSat / Exede / Wild Blue or whatever they call themselves now. Worst service I ever had. Two days after the bill, the data is completely used. WHAT?? I can't even use wi-fi on my phone because it freezes my phone up. After a year of basically dishing out 70 bucks a month for 2 days of S-L-O-W internet I am done! I paid my bill on the 8th and cancelled on the 12th...no prorated refund...money just gone. Ridiculous! They want me to climb on the roof to retrieve their equipment they installed...NOPE!
They are trying to charge me $165 to cancel and $125 to send someone to get on the roof. Don't waste your time. This company is a complete joke and robbing people blind!

I only wish I had read these reviews before signing up.  My experience was the same as the others- they misled me when I signed up about how much service I would need, they'd throttle (slow-down to a crawl) my service when I would go over my monthly allocation (which I would usually exceed in about a week with normal use), the connection was constantly dropping out, and of course they want a huge termination fee.  

Not to mention that they sent the box for returning equipment to the wrong address (how is that possible?) and then charge me $327 for not returning the equipment- even though I called several times to tell them to send me the box to the correct address because I knew they'd try to pull something like this.  

FAIL.  

Please go out of business as soon as possible for the sake of humankind.

I prefer to only review top notch businesses on this website. I enjoy the "give praise where praise is deserved" motto and "if you don't have anything nice to say don't say anything at all", but Wild Blue is the one instance that I will make an exception. And I am not writing this to attack them, I am writing it for the sake of the people who are looking into Wild Blue for internet services.

For those of us who have lived in rural settings, getting internet is...well..a pain. Wild Blue seemed like a viable solution to this problem, BUT ooooooooooooooooooooooooooooooh boy was I wrong. This IS the HANDS DOWN BOTTOM LINE the worst company I have ever had to deal with IN MY LIFE. Never before have I had to call customer service so many times for various problems. Internet not working, internet is slowed to snail speed. And whats worst they literally train their customer service agents to fight with you.

Me "its the second day of the month and I haven't even been in my house all day, how can I already be over my downloads?"

Them "well our system says you over so there is nothing we can do"  

Me " Do you not understand that it is physically impossible for me to go over my downloads when I am not home and my internet is unplugged? Can you send out a technician there is something wrong with the equipment?"

them "sure that will be 75 dollars"

me "I'm not paying 75 dollars to have someone come out and fix YOUR faulty equipment"

Them "well our system says you over so  we had to slow you down but do you know you have free downloads from 12 am to 4 am every night!!! How awesome is that!!!!???"

me "who in the world stays up  from 12 am to 4 am in the morning?"

them "well if you want you can purchase another 5gb for 25 dollars"

me "I already pay 120 a month for 50 and it runs out in a day when its unplugged and im not home, what good is another 5?"

them "well if you want you can purchase another 5gb for 25 dollars"

me "grrrrrrrrrrrrrrrrr"

And more and more of the same.

I would recommend any thing else over Wild Blue, save yourself the trouble.

Just horrible same as everyone else.  They never sent the box to send back their stuff and charged me several hundred dollars.  Same thing happened to another guy service was not good and the people on the phone were horrible it got so bad they changed their name to Wildblue but people are so angry they are coming on here to write reviews.

s going to post my own review but this guys issue and mine is pretty much the same. The exceptions for us are: We have Dish but have Exede as our very crappy satellite internet provider. We have no choice and generally speaking we can connect for computer purposes but forget any time of videos, netflix, etc. Stick to the big guys like ATT, TWC, Comcast, etc - they may be jerks but they have extremely reliable service compared to Exede!

I moved to my new home in March. The only alternative available to me for internet was one of two satellite providers. Based on their assurance that with the plan I chose (The Liberty Pass) I would never experience speeds slower than 1 mbs , I chose Exede. For the first few weeks I was completely satisfied with the service. I bought 10 gb of data per month and while I had data my speeds were around 10-12 mbs. When my data was exhausted my speed dropped to the promised 1-2 mps .ours stays around this amount monthly - whether we have data left or not. This was always enough to do anything I normally do on the internet except watch videos. Last month we began experiencing severe lag in loading pages and roughly half of the time we had no connectivity whatsoever. My plan renewed and things started to work the way they did originally. Mid month we began to experience severe lag again with no connectivity approximately 10% of the time. I contacted customer service and was told my data had expired and my speeds were restricted or if i had data left it was due to the time of day and the amount of traffic.or it was computer, or the cord or the weather or anything bt them and their equipment or service. I told them my data expired every month and I was still able to do the things I wanted to do and that something was wrong. They checked my modem, refreshed signal and eventually told me that their policy had changed and that they no longer guarantee the 1-2 mps speeds I was promised in the beginning. Now they said, speeds could drop down to 256k and no connectivity was acceptable.

I, also, would give them no stars.  We have had the service for two weeks.  What a joke.  I agree with everyone else.  If it was possible I think there needs to be a class action suit against this company.  And I also agree "Shame on Direct TV" for even partnering with this company.  The problem is that Direct TV is so great that you feel that if they partner with someone that company will be like them, OH NOT SO!!!
And then you think, ok well maybe I'll give this a little longer to see if it improves and then it's to late to get out the contract and your stuck.  Well, not us, we are fortunately in a position to buy our way out of it ($350.), others may not be so fortunate.

File your grievances with the BBB Case #7521043

STEER CLEAR!!!!!!!!!

Run far and fast from Exede. The only thing they "exceed" on is failure. Heck they can't even spell "exceed" correctly.

As with Jeff D, if there was a zero star option, I would have picked that. Not only are their prices insanely high - $62 for 10 GB of data - their speed slow as molasses, (my Mifi connection was just as fast and dropped less often).

I had to climb on the roof to get their equipment off the roof and return it to avoid a $300 charge. They can climb up there to install it but not to uninstall it.  They say it's a liability issue but so is me falling off the roof when I have to remove THEIR equipment.

Their business dealings are sketchy.  My router got hacked and someone used almost all my data in a single day.  So when I called for assistance, the service rep GAVE me extra data.  Then when I cancelled the service 6 weeks early, they told me my early termination fee would be $29.98.  Okay fine.  And then with their automatic debit system, they took the early termination fee PLUS the $20 for the FREE data they gave me.  When I called to get the charge removed they said since I cancelled, they would not reverse the $20 charge. So I will eat the $20 and cost them even more by posting this on every social media outlet I can to warn people NOT to use them.

I blocked my account so that they cannot automatically debit anything. Make sure you document every conversation with them and when you return the equipment keep the tracking number so you can prove when they received it. I forgot to do that and although I have talked to two customer service reps who assured me they have the equipment, it has not been processed through their system. The 30-day return timeframe is nearly up. So I fully expect them to try to say they didn't get it in time.

I went to cable internet, unlimited for $20 less and way faster!

If there was  no star i would have chosen that!! We had problems from day one! They were 3 hours late for our install. We had connection problems as well. We told them we can't get your services finally got them to take back the Atria. Now 4 months later they are threatening to take us to collections for said atria. This has to be the worst company I have ever dealt with!! They were supposed to return $$$ never did. If they keep it up BBB is where I'm going next

I detest this company. Do not sign up with them. They ripe people off.